Civility in the Workplace
March 18, 2025 | 7:30 AM - 9:00 AM
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Holiday Inn Melbourne-Viera Conference Center | 8298 N Wickham Road
Melbourne, FL 32940
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While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it's losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace, will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.
Workshop Objectives:
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Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
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Understand the costs of incivility, as well as the rewards of civility, within the workplace.
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Learn practical ways of practicing workplace etiquette.
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Learn the basic styles of conflict resolution.
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Learn skills in diagnosing the causes of uncivil behavior.
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Understand the role of forgiveness and conflict resolution.
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Understand the different elements of effective communication.
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Learn facilitative communication skills, such as listening and appreciative inquiry.
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Learn specific interventions that can be utilized when there's conflict within the workplace.
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Learn a recommended procedure for systematizing civil behavior within the workplace.
Alan Bernstein, SHRM-SCP, Owner and Chief Human Resources Consultant, HR Office Savers, Inc.
Alan Bernstein, SHRM-SCP is owner and Chief Human Resource Consultant of HR Office Savers, Inc. Alan advises small business clients on employment practices and Human Resources solutions related to staffing, compliance, employee relations, compensation, outplacement, and more. Alan's Human Resources career includes management and director level positions with Harris Corporation, Honeywell International, and Verizon Wireless prior to beginning his company. He holds a bachelor’s degree in psychology from The University of Buffalo, is Six Sigma Green Belt Certified, and is a Senior Certified Professional with the Society of Human Resource Management. Alan is active in the community serving on the Executive Committee of HR Florida State Council as Council Secretary, as Board Member of LEAD Brevard, Past-President of the Space Coast Human Resources Association, and adjunct instructor at Eastern Florida State College where he teaches the HR Certification preparation class for SHRM-CP and SHRM-SCP. Recent honors include HR Florida Volunteer of the Year, Melbourne Regional Chamber of Commerce Ambassador of the Year, and Best Consultant on the Space Coast.
Breakfast Buffet included with registration.
We strive to ensure a valuable experience for all participants. To maintain fairness and manage resources effectively, we kindly ask all registrants to honor their commitment to attend. If you are unable to attend after registering, the cost of your ticket will not be refunded.
Please note that all meeting registrations are non-refundable.
Thank you for understanding and helping us provide the best possible experience for everyone!
Thank You to Our Meeting Sponsor
Tickets
$30.00 Member
$35.00 Guest
$20.00 Student
